Please read Shakthi Kannan’s document :

http://www.shakthimaan.com/downloads/glv/presentations/mailing-list-etiquette.pdf

The above is PDF

For PDP( Smaller size; Requires Open Office-FOSS alternative to MS Office) http://www.shakthimaan.com/downloads/glv/presentations/mailing-list-etiquette.odp

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